Crucial to the successful handling of a product liability claim is a comprehensive understanding of the product.
With skills in various industries such as pharmaceutical, construction, automotive, food and drink and retail we have the breadth of knowledge to support our clients.
An effective response is of importance and we have dedicated adjusters available. To handle each and every claim, an action plan is implemented, which will normally include:
1. Appoint the right resource
2. Review policy cover
3. Assess total exposure
4. Identify issues and provide feedback
5. Review and implement agreed actions
The investigation of the claim will allow critical liability issues to be evaluated with the investigative focus on options for resolution. Our role is to validate the evidence thus ensuring that all recovery opportunities are protected.
The decision to recall a product can be potentially devastating to a business. Should a recall arise, an adjuster will be immediately appointed to co‐ordinate all aspects of the claim. We provide effective project management and team work that is aimed at the early resolution of claims, brand protection and recovery of the product.